Terms & Conditions

P R O D U C T S

Our products are sold online in limited quantities and availabilities.

We endeavour to show all our products as true to life as we can, however, please take into account that our pictures may not be to scale so always ensure to check measurements. Although we try to reproduce colours as accurately as possible there may be some alteration depending on your computer screen or the photography so please be aware of this when ordering.

The majority of our products are handmade and therefore slight variations will occur in each piece.

Please contact us if you have any specific questions about an item and we will answer to the best of our ability.

P R I C I N G

All of our prices are in GBP (£). Our prices are subject to change at any time, without prior notice.

O R D E R S

When you place an order with us you will receive a confirmation email to let you that we have received your order. Our acceptance of your order brings into existence a legally binding contract between us. Please ensure you keep this email as we may need you to refer to it should there be any issues with your order.

All orders are subject to availability and confirmation of the order.

In the unlikely case of an error on the website, we will try to contact you to resolve the issue but we reserve the right to correct any errors and inaccuracies, update any information and/or cancel orders where necessary without prior notice.

P R I V A C Y  P O L I C Y

We take your privacy very seriously. When using our site, we want our customers to feel confident that their personal information and credit card data is protected. In the same way as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience.

We treat all personal information as highly confidential and will never pass on any information to third parties. We do not have any access to, or ability to store, your payment details.

Any personal information that is collected online is securely stored and never shared with any third parties. We only ask for the necessary personal details which are required in order to process your order. We take appropriate precautions and follow industry best practices to make sure this information is not lost, misused, accessed, disclosed, altered or destroyed. To protect your personal information, when you place an online order and provide your payment card information, the information is encrypted using secure socket layer technology (SSL).

We will only use the information that we collect about you lawfully and will not pass it onto third parties, or send you marketing emails unless you have chosen to receive updates by signing up to our mailing list. We will not email you in the future unless you have given us your consent, or it is directly relevant to an order you have placed. You can also unsubscribe to our mailing list at any time, either by using the unsbscribe button on our newsletters or by contacting us and asking to be removed.

U S E  O F  C O O K I E S

We use cookies on our website only to ensure the best browsing experience, and allow certain aspects of the website and shop function to run correctly.

You have the option to disable cookies in your browser, or delete them upon leaving our website should you wish.

C O P Y R I G H T

All content and images on this site have been created by HEF Home, and/or the makers that we work with. Please do not use or reproduce any of or images or words, without our prior consent.